Product Details

• Amazon Sales Rank: #184184 in Books
• Published on: 2007-08
• Original language: English
• Number of items: 1
• Binding: Paperback
• 238 pages

Customer Reviews

short but valuable
The book is 238 pages long, but removing index, acronyms and glossary is just 170 pages. However there is a good reason for considering this book. At the end of the book there are about 21 pages devoted to explain the "ITIL Service Management Model", a lot of workflow diagrams that takes the reader through the practices, processes and activities. For example there is a nice workflow diagram called "creating a service". I haven't found SOME of those diagrams in the V3 books, I mean the other 5 books. That's why I consider this a very valuable book.
The writting style is very concise and sometimes informal, easy reading for the ITIL newcomers. Do not expect a detailed process description of everything. Overall it is the perfect starting point before investing in the whole V3 book set.

Solid and concise overview for ITIL V3 - A perfect place to start
Not ready to read the full V3 lifecycle? Then I strongly recommend this book. A great overview of V3 with sufficient explanations, diagrams, process charts and descriptions to satisfy most curiosities and illustrate the differences (improvements?) from V2. Easy read and less textbookish than the other V3 books. Start here before reading the core texts to help ease into the detailed specifics and complexities contained within each book. It also serves as a convenient quick reference for those desiring to travel light.

A concise introduction to ITIL Service Lifecycle
This book is the perfect introduction to understand the concept proposed in ITIL v3. It explains each one of the stage of the service lifecycle as well as their processes and functions. If you are looking for concise information on ITIL v3, start with this book.