Product Details

• Amazon Sales Rank: #270543 in Books
• Published on: 2008-01-09
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 226 pages

Features

• ISBN13: 9780470174012
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

Customer Reviews

Be a Star! or Get Treated Like One
Don't you just love it when you get treated like a Star? I do, and I know my customers love it when I treat them like a celebrity, too. We all want to feel special, acknowledged, important, and welcome. We want people to smile at us and really want to help. Donna Cutting has provided a cutting-edge book on how any business can provide the best in first-class service and treat their clients to the celebrity experience. From her interviews with hundreds of celebrity personal assistants, PR representatives, television executives, consultants, and more, she gleaned the special secrets and tips on just how to give your customers the red carpet treatment.

She introduces you to the best-qualified providers of "The Celebrity Experience" such as Scott Graham of Xtreme Personal Assistant Concierge Services who shares the amazing lengths his team will go through for their clients and Katrina Campins, owner of a luxury real estate company and star of the first season of "The Apprentice" who builds the buzz factor and gives back at the same time. There is no sports franchise that gives more power to the fans than NASCAR racing, and Gaylord Opryland Resort uses their experience with celebrities to treat everyday people like stars.

Filled with engaging stories and dozens of examples from organizations of every kind, you will love the lessons of this book. And you'll be hoping every company you do business with reads it!!

Chellie Campbell, Author
The Wealthy Spirit: Daily Affirmations for Financial Stress Reduction and Zero to Zillionaire

I couldn't put it down!
I really love the stories in this book! They really show how you can give red carpet service, no matter whether you're a BIG company or a small one! I couldn't wait to see what other celebrity stories were going to be there from one page to the next - I especially loved the green M&M's, and the pizza they baked on a plane to deliver it from one country to another... wow - it really helps you start thinking about what you can do that's extra for your customers (even if you can't fly a freshly-baked pizza to another country)! Great job getting our imaginations going to create better service for our customers.

What a great concept! And an easy read, too!
"The Celebrity Experience" can be best described as 'customer service on steroids'. It's a fresh and novel way of looking at how to treat customers, no matter what business you're in. The author shows the power of treating all customers as though they were "celebrities" and gives concrete (and amazingly creative) examples of businesses that are already doing so. She shows the reader how they, too, can easily implement "The Celebrity Experience" in their business, really without much cost, but with simply a new way of looking at how to view their customers. I also enjoyed the writing style, because it was a very fast and easy read. This book is destined to set a new standard in the way businesses look at their customers!