Product Description

The Vienna de Luxe comes in an elegant silver finish, with a convenient swivel base. The Rapid-Steam feature makes cappuccino and latte making fast and easy. The Opti-Dose allows you to change the amount of coffee beans to be ground and used to brew each individual cup of coffee. Unquestionably a wonderful machine! The innovative Rapid-Steam feature allows you to froth and brew without waiting or changing the temperature. A dream comes true for all cappuccino and latte lovers! The Opti-Dose adjustable doser feature enhances the flexibility to make your perfect cup of espresso, coffee, cappuccino or latte. Not only can you adjust the fineness of the grinds and the level of coffee brewed, but also the amount of ground coffee used to make each individual cup from 6 û 9 grams. The swivel base simplifies even further the general maintenance and cleaning. With a light push of the hand the machine will easily turn from side to side.

Product Details

• Amazon Sales Rank: #163044 in Kitchen & Housewares
• Color: Black
• Brand: Saeco
• Model: 30023
• Dimensions: 20.00" h x 22.00" w x 23.00" l, 19.00 pounds

Features

• Rapid-Steam frothing and brewing without waiting or changing the temperature
• Opti-Dose allows adjusting the coffee amount to be ground, from 6 to 9 grams
• Removable brew group for easy rinsing; convenient swivel base
• High-quality conical burr grinder delivers consistent, even, and fine grinding
• Ships within US only; does not ship to Canada

Amazon.com Review
Made in Italy, this 1,250-watt machine eliminates the fuss of creating espresso and espresso drinks at home by automating the entire process. With the push of a button, the machine grinds coffee beans without burning them, tamps the ground coffee into the brew group, brews a cup of espresso, and then dumps the spent grounds into a container--all in about 30 seconds. For creating a cappuccino or latte, there's a hot water/steam wand with a milk-frothing attachment, and there's only a 10-second delay from brewing to steaming. A button selects one or two cups, a knob adjusts cup size up to 10 ounces. For safety, the machine shuts off if the grinder runs out of beans or the water tank is empty (control-panel lights indicate specific problems).

The machine measures 15 inches high, 13 inches wide, and 13 inches deep; weighs 19 pounds; rotates on a swivel base; and, with a gleaming, silver plastic exterior, looks great on the counter. The bean hopper holds about 12-1/2 ounces (8.8 ounces of espresso beans are included), the removable, transparent water tank holds 57 ounces, the grinder adjusts from fine to coarse, and a dose adjustment controls the amount of coffee ground per serving (from 6 to 9 grams). For cleanup, parts remove easily. The machine comes with an exceptionally thorough and clear instruction booklet and video, and it carries a one-year warranty against defects. --Fred Brack

Customer Reviews

Great, but beware.....
We purchaed our Vienna Delux in October of 2001. It was a demo that was said to be rarely used and fully checked out. What an amazing and wonderful machine. We are hardened espresso and latte drinkers and found the coffee and espresso quality to be excellent and amost zero time invested in making it! We do about 200 shots a month and have regularly descaled it.
So, in May the machine mechanism jammed and 2 panerrelos (frother) had failed. We sent it back (after less than outstanding responsiveness from them because of the insinuation that it wasn't their product; we must have done something wrong). We lost use for about a month while it was being fixed (certainly no sense of hurrying on their part!).
So, Just before Thanksgiving this year the pump stopped running. There was no way they were going to honor this under any warranty and were defensive about thier product (by the way I had to leave 2-3 messages and got a reponse almost 2 weeks after the first message). They claimed it couldn't be the pump because it never fails but when I found a local repair shop (referred by Saeco), I was told they had seen a number of such failures and that it was almost impossible for them to get parts from Saeco because of very slow and disinterested service. This is a great machine (and the repair person feels they are well made) but less great sense of serving the customer. You might want to consider all your options before buying. Not fixed yet so I don't know the end of this story yet. Beware.....!

Quality and Service Disaster
Purchased "demo" machine directly from SAECO as they are in Annapolis, close to my DC area location. BIG MISATKE! Machine worked fine for about 4 months and then jammed. When trying to follow normal customer maintenance process, a part broke. Sent for repair on December 9, 02. It is February 9, 03-still no word from them when it will repaired. Calls and messages to Annapolis are met with either irritaion or no repsonse at all. Even wrote to the president of SAECO in Italy --answer: "sorry we will send you a free pound of coffee." Go with a machine from a company like Krupps - at least they answer the telephone even if the machine is no longer repairable and offer you discounted machines.

Extremely disapointed with Saeco Company
After having this machine for approximately 2 years it needed a new motor. After calling and leaving messages to Saeco daily for 2 weeks a lady finaly called back and instructed me where to go for service. I brought it in to their approved repair center and right at that moment the tech that greeted me informed that if it neede any parts that I should be ready to wait for awhile as Saeco is extremely bad to respond. Well it has been 3 weeks since he tried to get someone at Saeco to call him back to get a price and nothing so far. I am getting extremely annoyed to say the least. I no longer reccomend any Saecco product. I will never buy anything from them again.
UPDATE: Today is October 26, 2004. After the last repair to this machine it lasted about one month before something else broke down on it. Being totally disgusted with it I stored it away in the closet until recently when my wife suggested that we not fix it anymore and buy a new one from a different brand name. I insisted in trying to get it fixed one last time, which we did. I have now spent $300. on repairs. I will keep you informed on the outcome. I have always been bringing I to a Saeco approved repair shop. I must say that getting parts for it is now easier than before.