Product Description

BitDefender Antivirus v10 provides you with worry-free antivirus, antispyware and antirootkit protection for 2 years and 2 PCs. You get a security suite that combines the best antivirus, antispyware and antirootkit detection and removal along with a user-friendly interface and hourly updates.

Product Details

• Amazon Sales Rank: #5494 in Software
• Brand: Bitdefender
• Model: K11012002EN-M2
• Released on: 2006-09-15
• Platforms: Windows XP, Windows Vista, Windows 2000, Windows Me, Windows 98
• Format: CD-ROM
• Original language: English
• Dimensions: .25 pounds

Features

• Filters all possible virus access scenarios: shares, downloads, web traffic, Peer-2-Peer and IM applications, removable drives, etc.
• Blocks unknown viruses using advanced proactive detection techniques
• Scan incoming and outgoing mail without any additional configuration
• Antispyware module prevents sensitive information leaks via e-mail or the web
• Hassle-Free Hourly Updates – Automatic updates every hour over the Internet and if necessary your product can repair itself downloading damaged or missing files

Customer Reviews

Excellent Product, No Support
Good news: BitDefender found a dormant worm in a deleted email on our PCs that Norton Internet Security (NIS) 2007 missed. Also, BD has very little impact on our systems or applications speed, which is why we uninstalled NIS - we had 8 months left on the Norton 3-PC license but our two older PCs (4 & 5 yrs old) had slowed down due to NIS so much that they were practically unusable. The hourly BD updates are almost unnoticable.

Bad news: when we installed BD on the 2nd PC (2-PCs for 2-yrs license), we made the mistake of using my spouse's email and passwd instead of mine, which we had used on the 1st PC. Bad move. It had trouble starting, and modules were erratically turning on and off. We logged into the BitDefender site and found that the same exact license was registered to two different accounts. We uninstalled it, and reinstalled it using my email and passwd as a 2nd key, and that showed up on my account OK. However, there was no way to delete my spouse's account or key on their website. Her copy still ran funky, but at least it started.

We used the online chat support and they were friendly and asked that we download two tools from their website and provide them sysinfo dumps by email. We did the dumps and sent them as a reply to their follow-up email with the BD trouble ticket # in the Subject. No reply after 3 days. We sent two other queries, one with the ticket # and one without, both explaining that we needed her bad account and key deleted, as there was probably some server license issues going on that were hindering the operation on her PC. Again, no response.

We wound up uninstalling her 2nd copy of my package, and buying a 2nd 2-PC for 2-yrs package. At least those packages via Amazon were about $15 cheaper than a 1-PC for 1-yr CD version directly from SoftWin (BitDefender), so even with the dual CD purchase it is working out to only $16 per yr per PC (NIS was $35/yr/PC). Since we installed her 2nd package using a different email and passwd, and an alias for her name, there doesn't seem to be any key conflicts causing her BitDefender to run whacky.

Sorry for the long-winded comments, but we wanted you to know that if everything goes great, the product is fast, low-resource impact, and finds stuff Norton misses. BUT (big but), if you got a problem, you're on your own, pal! Tech support is zip, nada, zed, zero. Thankyouverymuch.

Good product, horrible customer support
I have been using the product for a two months. It works very well and has stopped a couple of viruses from affecting my computer. It updates all the time but doesn't slow down the system while doing it. I have used Norton and McAfee, Bit Defender is better than both.

However, the company's customer service is either poor or non-existent. I was having issues with the software and tried to contact the company. First getting ahold of anyone is nearly impossible. I found them to non-responsive and I am still trying to get my issue resovlved.

The product is good but you can get software that works just as well from other providers. I suggest AVG.

BitDefender a Great Purchase
When my virus protection was about to expire, I was in a quandary. I wasn't at all happy with the Norton I had purchased last year. And, I wasn't especially pleased with the McAfee I had used the year before that. When I checked the local stores, there didn't seem to be anything else to choose from. I checked Amazon and found more options, plus plenty of customer comments to help me decide. My son told me that BitDefender had been given the highest rating by Consumer Reports. That, together with other customer comments on Amazon, helped me decide to give it a try. So far, I'm delighted with its performance. In fact, when I first installed it, it found a virus and some suspicious cookies that Norton never caught. It doesn't appear to be interferring with my system operations (unlike Norton and McAfee), it and doesn't constantly interrupt with pop-ups and unnecessary warnings. The best thing is that it gives me two years of protection for the price of one year with the other guys.