Product Description

Process mapping gives you an accurate picture of work flow and customer-supplier relationships, which in turn helps you make the right improvements. The Basics of Process Mapping introduces process mapping and shows you how to use it in your organization.

Two levels of process mapping are detailed:

Relationship mapping, which gives a "macro," aerial view of work relationships and the flow of work, and highlights customer-supplier interactions.
Cross-functional process mapping, which gives a closer view of work as it is really performed, across functions, showing where specific process steps fall.

The book contains a case study of both levels of process mapping and guidelines for when to use each type. It also explains the relationship of process mapping to flowcharting.

This book is great to use as a hands-on team resource, a training supplement, and a reference.

Product Details

• Amazon Sales Rank: #83759 in Books
• Published on: 1996-07-23
• Original language: English
• Number of items: 1
• Binding: Paperback
• 80 pages

About the Author
Robert Damelio is president of The Bottom Line Group, offering consulting and training on process improvement, benchmarking, measurement, and related practices. He is the former president of the Texas chapter of the NSPI and a member of ASQC and ASTD.

Customer Reviews

I'd give it 5 Stars if ...
... it's not much of a book. It's more like apamphlet. It has helped me though, and can make it easier to draw"correct" process flow diagrams. But anyone who has had experience in Process Mapping doesn't need this book! Visio has more information about Process Mapping than this book. AS I said, it is very basic but helpful to glace at, It'd be a lot better if the price was at least half.

Very good for a book on process mapping
Let's face it--there really isn't very much to process mapping. I've searched for books on it, and none of them seem to be more than 100 pages. The reason is that there isn't much to mapping out a process.

So, for the limited subject material, this book does an excellent job. It was a fast read. I think I read it in about 2 hours, going pretty slowly through it.

This book talks about three types of process maps, and from the book it says:

"Since most readers may already have experience with flowcharts, the main emphasis of this book will be on relationship and process maps. The steps you should follow to create both types of maps are included."

However, I think it focused equally on all three of the types of process maps. I mention this so you don't think that this will jut be a book on flowcharting.

I thought it was good, and helpful. It gave me some new stuff to think about, and it's a basic look at process mapping. And, like I said, there really isn't a much more complex way of looking at it.

A Very Basic Book
This book is a small paperback, only 7" X 5" X 65 pages, so it doesn't go into great detail on any of the subjects. It does cover the basics such as flowchart symbols, process mapping, relationship maps and cross-functional maps. If you need to quickly prepare some flowcharts but don't know where to start this may be a good book for you.