Product Description

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Product Details

• Amazon Sales Rank: #40112 in Books
• Published on: 2008-03-24
• Original language: English
• Number of items: 1
• Binding: Paperback
• 504 pages

Features

• ISBN13: 9780750686563
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.
• Click here to view our Condition Guide and Shipping Prices

Review
'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'


Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College

About the Author
John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.

Customer Reviews

Excellent and Complete BPM Book
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.

Practical and Powerful
This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement.

I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again.

The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.

Practical Manual
Anyone who's interested in process improvement needs to invest in this book. Written in simple plain language, the book simplifies bpm and bpi.
Though I bought this book based on other people's reviews, I am proud to send mine. If you are new in business process management, redesign or even re-engineering, this is a good place to start. I have found this book as a great material with real-life examples. It is an excellent guide for implementing a process improvement or management project. I am currently working on a business process improvement project for one of my training programs and I have found the ideas expressed in this book handy.
As a six sigma specialist, I find myself reading similar books but this book stands out and I look forward to the next page as I read on.