Product Description

Sales based on trust are uniquely powerful. Learn from Charles Green, co-author of the bestseller The Trusted Advisor how to deserve and, therefore, earn a buyer’s trust.

Buyers prefer to buy from people they trust. However, salespeople are often mistrusted. Trust-Based Selling shows how trust between buyer and seller is created and explains how both sides benefit from it. Heavy with practical examples and suggestions, the book reveals why trust goes hand-in-hand with profit; how trust differentiates you from other sellers; and how to create trust in negotiations, closings, and when answering the six toughest sales questions. Trust-Based Selling is a must for anyone in sales, is especially invaluable for sellers of complex, intangible services.

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Product Details

• Amazon Sales Rank: #40186 in Books
• Published on: 2005-11-17
• Number of items: 1
• Binding: Hardcover
• 288 pages

From the Back Cover

Rarely are the words "sales" and "trust" used in the same sentence. Why? Buyers are often skeptical, fearing that sellers have only their own interests at heart, Most sellers honestly want to do right by their customers--yet still want and need to get the sale. Is it ever possible for buyer and seller to trust each other?

The answer, says bestselling business author Charles Green, is yes. In his previous bestseller The Trusted Advisor, Green and his co-authors explain how to increase dramatically the levels of trust in client relationships. In his new book Trust-Based Selling, Green zeros in on the single most criitical application of trust to customers--selling--when buyers decide whether or not to become a customer. Green shows how the sales process is a powerful opportunity to create trust. No matter what your business--law, advertising, software, banking, telecom--behaving in a trustworthy manner during the sales process creates customer trust, while at the same time enhancing the odds of getting the sale.

You'll begin by examining customer buying habits, the often-overlooked impact of trust-building on the selling process, and the tremendous profit impact of selling from trust. Green outlines the principles of Trust-based Selling^®, showing how to create trust from first introductions to proposals to negotiations to closings--even while responding to the Six Toughest Sales Questions. He shows how to apply the Four Trust Principles and the Trust Creation Process to any traditional sales process model for dramatic results:

• You and your sales force will become more mindful of customers' issues and situations, as well as their concerns, desires, and fears
• Customers who trust you will become more open to your ideas, explore more options with you, and streamline decision-making
• You'll achieve enhanced creativity, more buy-in, greater honesty, and fewer misunderstandings by fostering collaboration with customers
• You will be able to focus on the relationship, not the transaction--which ultimately builds trust and then yields more transactions

Complete with real-life examples from a variety of businesses, Trust-Based Selling is the authoritative guide selling in a world that is interconnected and dependent on trust relationships.

Build customer relationships based on trust

and earn their business for life!

What buyers really want--even when they don't say so--is a seller they can trust. In this follow-up to his bestseller The Trusted Advisor, Charles Green points the way to a culture that values the relationship over the transaction, builds trust in the sales process, and focuses on doing the right thing for the customer. Trust-Based Selling shows how applying trust principles to customer selection, negotiations, proposing, presenting, pricing and closing leads not only to better business results for customers, but also to greater customer trust and far greater sales effectiveness and profitability. Green explains how to:

• Adopt the four fundamental principles of Trust-based Selling
• Move from being seller-focused to client-focused--and stay that way
• Collaborate rather than compete with your customer
• Convert hostile or suspicious customer questions into opportunities to increase trust
• Care about customers for their sakes--thereby increasing your sales and customer retention rates
• Develop the perspective that "the relationship is the customer"

"If you want to earn the trust of your customers, I suggest you read this book."--Jeffrey Gitomer, bestselling author of The Sales Bible and The Little Red Book of Selling

"At last, a sales book based on how sophisticated, intelligent people actually buy. An important contribution that challenges the effectiveness of much of current sales practice, and shows how to do it better."--David Maister, author of First Among Equals and Managing the Professional Services Firm

"Green has written a rarity--a practical book which talks about the critical role of trust in selling, and how to be honest and successful at the same time."--Ken Roller, Director, Strategic Relations, Intel Corporation

About the Author

Charles H. Green is president of Trusted Advisor Associates, specializing in helping Fortune 500 business improve their trust-based relationships and business development skills.

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Customer Reviews

Guidebook to success for career salespeople
Many sales experts advocate developing relationships with your clients rather than focusing on single transactions. Charles H. Green encourages you to earn and cherish the trust of your customers; that means putting their needs ahead of yours. He promises that trust-based relationships will generate more income for you in the long run, but only if you are genuinely sincere. You cannot feign trustworthy behavior as a sales tactic; it must come from your heart. Green tells you how to earn real trust, using his four-step sales process and five-step trust-building procedure. He offers a plethora of examples, practical suggestions and useful lists, repeating some strategies for emphasis. We encourage career salespeople to use this book.

You can't build trust if it's all about you
If you are working with an organisation that wants to 'become more customer focused' - and let's face it, who doesn't these days - you'll want to read this book. So many organisations, as they begin exploring what 'customer centricity' is all about, will soon realise that effective, long term relationships (and ultimately business success) are built on trust. But I suspect many companies set out to build trust only as long as it helps sell more stuff!
Charles Green's book helps clarify the concept of trust and the importance of becoming truely customer focused as well as the need to understand just how 'self-orientated' most organisations are. This one simple concept, self-orientation, and it's role in limiting trust, is clearly explained and demonstrated. Perhaps it is the prime reason your company is struggling to realise the full potential of customer intimacy!
Good read, well worth the time - but get senior leaders to read it as well.

Move to the next level
This client focused book highlights principles needed to move to the next level.