Product Details

• Amazon Sales Rank: #113471 in Consumer Electronics
• Model: L32HDTV
• Display size: 32

Customer Reviews

Horrible experience
The TV itself is nothing great, in terms of quality. However, if Vizio did not have the worst customer service ever, the below-average quality would be made up for by the below-average price. However, they have the WORST customer service you could even imagine. Check out this story:

I ordered from them in mid-March. They shipped it FedEx, pretty late. Had to take the day off from work to take delivery. So far, ok, if annoying. Then, because of their crappy packaging material, the TV is broken on delivery. Now the nightmare starts in full: it took me at least 3-4 calls to find someone who could figure out what to do for me to get a replacement. Their people are not the brightest, to say the least.

Then THEY started calling ME: "why are we sending you a new TV?" "we don't see you in our system" "where are you in our system" (Yeah. They kept demanding I tell them where I was in THEIR system). I tried to get them to tell me how to send back the old, broken TV. Noone could tell with any certainty or clarity. One of their guys could barely speak English. But I was finally promised a "return label" in the new TV's package, which I could use to send back the old one.

And yet it got even worse: on the day the new one arrived, I had to take a day off from work again for this delivery. Now UPS had the unfortunate task of delivering for these idiots. Of course, the return label was NOT provided as promised. At this point I'm so pissed off I can barely stand up straight. I've been on the phone with their rude nasty people at least a dozen times, EACH TIME being interrogated as to exactly where "I was" in their broken system. So after more calls, finally a manager calls me. And says someone will pick up the old broken TV that day. This is the first person at the company who seemed like she had a brain above the reptilian level. An actual human being. Wow. At Vizio. She is truly the exception.

The clicher: today, MORE THAN 10 DAYS AFTER I THOUGHT THIS NIGHTMARE WAS FINALLY OVER (!!!) some cretin "customer service manager" named "Donovan" or whatever (who had the nerve to tell me she did not HAVE a supervisor or manager, apparently she thought I would believe she reported straight to the president - "and he's in Taiwan a lot" she helpfully informed me - nice tidbit, huh?). She begins to AGAIN interrogate me as to where I was in their system, and threatened me that they would charge my credit card for another TV, or repossess their old one, if I did not cooperate.

Un-believable! Just incredible. At this point, the modest savings of a couple of hundred bucks earned by buying Vizio were more than outweighted by the lost time and aggravation.

Do yourself a HUGE favor and DO NOT deal with these clowns.

They have the worst customer service I have ever experienced.

Great Value for the Price
I bought this TV from Costco and was very impressed with its features and functions. Out of the box, it's attractive and has clean lines. If you do a side-by-side comparison to a comparable 32" Sharp or Toshiba, you'll definitely notice that the Vizio is not as bright, but the clarity of the picture is just as sharp. And given the fact that the price of the Vizio can be $300 - $500 less than the comparable name brand sets, the difference in brightness is not enough to make me spend the extra money.

There is no comparison between this set and its lower end competitors in the same price point. The Emerson's, the Westinghouse's, and the Sceptre's just don't compare in picture or product quality. The Olevia runs a close 2nd, but given Costco's generous 3-month, satisfaction guaranteed return policy, for me there was no comparison.

What I can't get over are all of the features included in the TV... HDTV picture quality, Picture-in-Picture (PIP), Picture-on-Picture (PoP) or split screen, integrated HD tuner, can be used a PC monitor, decent speakers, universal remote, etc. The only drawback that I see to this product is that it only has one HDMI input.

Otherwise, it's a great TV for . I have it mounted on the wall in my bedroom and I love it!!!

A Good Start For Your HD Experience
This is a review of the 32 inch VX32L HDTV from Vizio. This is my first HDTV and it has some fine qualities, as well as a few drawbacks. I received it as an Xmas gift in 2006 [...] and have had no serious problems with the set. I have had no chance to compare this set with others, so I can't be sure of it's comparable qualities to other makes and models.
PROS:
1) The HD channels look tremendous, as do my non-HD DVDs (once I got an "up convert" HDMI DVD player).
2) With only expanded basic (analog) cable, this TV gets an extra 150 channels my other (non-HD) TVs do not get. Though many of these channels are music channels or digital (or HD) versions of channels I get already.
3) There are plenty of possible connections (2 AV, 2 Component, 2 HDMI and 1 RGB and 1 coaxial) for other equipment/inputs.
4) There are 4 built in aspect ratio choices (normal, wide, zoom and panoramic) that can be changed at will. There are also 4 different picture settings (custom, standard, movie and game) built in.
5) There are extra features like picture-in-picture (but only between the TV and the other inputs, not two different TV channels), a freeze frame option for normal TV and a different kind of zoom that can be focused on any part of the screen.

CONS:
1) The TV picture doesn't always come on when you turn on the set. Turning it off and on again solves the problem.
2) On the digital and HD channels, the tuner often reports it gets "no signal" when there definitely is one. As a channel surfer, this can be annoying. But flipping to another channel and then back usually fixes that problem.
3) It takes a bit of futzing to make the regular channels look decent. This is more about trial and error and personal tastes than a real "con." And cartoons always look awesome on this set.
4) Even on the beautiful HD channels (and "upconverted" DVDs), there is some problem with pixelation when reds and browns are prevalent on the screen.
5) The buttons on the Vizio universal remote are quite small--though the remote has a large array of different functions.

For someone on a budget, this is a good starter TV for the HD experience. For someone with the newest generation of game systems (Xbox 360, etc.) this might also be a good choice. It took a couple of weeks for me to get used to the differences between an LCD TV and a regular tube TV. But now I often think the LCD quality is much superior to "regular" TVs.