Product Description

Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability.

Written in a down-to-earth style, Administrative Assistant’s and Secretary’s Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more.

Comprehensive and completely up-to-date, this is the book every administrative professional should own.

Product Details

• Amazon Sales Rank: #67709 in Books
• Published on: 2008-04-09
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 592 pages

Features

• ISBN13: 9780814409138
• Condition: USED - VERY GOOD
• Notes:
• Click here to view our Condition Guide and Shipping Prices

Review
Use this manual to help expand existing professional skills: thirty chapters organize insights and procedures on administrative duties and high-tech office activities, from using the phone and making travel arrangements to keyboarding skills and deciphering legal documents. An excellent handbook for office reference. -- Midwest Book Review

Review

“A handbook full of essential information for administrative assistants and secretaries.” --Reference and Research News

“Provides easy access to a wealth of practical and useful information… comprehensive scope… [a] useful reference tool." --American Reference Books Annual

“An excellent handbook for office reference.” --Bookwatch

From the Inside Flap

From coordinating meetings, to making travel arrangements, to creating a PowerPoint presentation for the next board meeting, to running the phone lines—or doing all of them simultaneously—it’s pretty clear that you don’t have much time to learn how.

Fortunately, here is a definitive resource that can answer all your questions. It’s a one-volume treasure trove of practical and valuable tips for performing countless job responsibilities quickly and well. Now in a thoroughly updated third edition, Administrative Assistant’s and Secretary’s Handbook gives you the information and guidance you need to significantly improve your skills—and enhance your value and career potential at the same time.

You’ll learn how to design and implement more productive daily administrative routines, organize your workspace and schedule for optimum efficiency, and keep yourself comfortable and healthy with a properly adjusted, ergonomically correct workstation and equipment.

In addition, the book keeps you up to speed with rapidly changing business technologies, from e-mail and Web use through networking issues, online data storage, and information security. Written in a down-to-earth style and organized for easy reference, the all-new edition has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time management, event planning, web conferencing, office management and supervision, transcription, and much more. Software tutorials come complete with illustrations, examples, definitions and other tools to help you master programs completely and quickly.

A truly exceptional administrative professional is hard to find. But becoming one is now easier than ever. This jam-packed volume is the most comprehensive resource you’ll ever find, filled with every piece of on-the-job information you’ll ever need.

Long the go-to resource for the very best and most ambitious office professionals, Administrative Assistant’s and Secretary’s Handbook provides you with the necessary resources to build a foundation for your own career growth, and become more crucial to your boss’s, and your organization’s, success.

James Stroman has served as a private professional secretary, administrative assistant, and executive assistant to a wide range of individuals including an army general, a governor, a university president, and the owner of a National Football League team. He is the author of Secretary’s Manual, and has also written several successful cookbooks. He lives in Dallas, Texas.

Kevin Wilson is is a writer, instructional designer, training consultant and Vice President of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies. His programs have won numerous awards and have been translated into 12 different languages. He lies in Acworth, Georgia.

Jennifer Wauson is a training consultant, project manager, and President of Videologies, Inc. She has managed multimillion dollar training projects, produced and directed a national television series, and produced award-winning multimedia training programs for companies such as IBM, Sony, Chevron, and Compaq. She lives in Atlanta, Georgia.

Customer Reviews

This has been such a help
I just started a job as a secretary and my boss was no help in ttraining. I was lost. A friend recommended this book and it has been a lifesaver!! It has all the details and hints. After a couple of weeks, I looked like a pro.

If you are a boss, buy this book and make it part of your training. If you are a secretary like me, buy it and hide it in the drawer and next time you're stumped, I bet you find the answer here.

Good for Small Business
We run a small business and this book turned out to be a great resource for making us look like a big business. The best sections include standard letter addressing, punctuation, and title addressing.

Not to be missed by any serious professional
This second edition of Administrative Assistant's And Secretary's Handbook has been completely revised with 10 new chapters to cover netiquette, Internet security ,office ergonomics and other modern-day concerns of secretaries and office personnel. From Internet travel planning and PDAs to computer applications common to office procedures, Administrative Assistant's And Secretary's Handbook provides an important reference not to be missed by any serious professional.