Product Description

The Rochester Crib features a contemporary design, solid wood construction, and an extra-large storage drawer. It starts as a standard crib, then grows with your baby as it easily converts into a daybed and then a full-size bed with headboard and footboard. Also features an innovative one-hand drop-side rail and adjustable one-piece mattress support. The crib is easy to assemble and includes permanently attached instructions. Assembled crib dimensions: 60.75"L x 29.5"W x 49"H.

Product Details

• Amazon Sales Rank: #23965 in Baby Product
• Color: Oak
• Brand: Stork Craft
• Model: 04550-92L
• Number of items: 1
• Dimensions: 6.00" h x 40.75" w x 56.25" l, 100.00 pounds

Features

• Contemporary design crib with an extra large bottom drawer for storage
• Starts as a standard crib, converts into a day bed and transforms into full-size bed with headboard and footboard
• Innovative one hand drop side rail
• Nontoxic durable finish
• Made of solid wood and wood products

Customer Reviews

Great Crib, not-so-great drawer
It is true that the directions are not very clear, but it is easy enough to figure out because of the size of the pre-drilled holes and the hardware. The only real problem we have is with the drawer. It fits on the rails just fine and will pull in and out smoothly, but you won't want to put anything in it that weighs very much. We put extra packages of diapers in it and the drawer would fall right off the rails from the weight. We moved the diapers and just keep extra sheets and blankets down there now and we haven't had any problems. Other than that, the crib is beautiful and nobody can tell that we took the cheaper route and assembled it ourselves. We saved a ton of money from the other sets we liked. We have the rest of the set(changing table, dresser with hutch and 5 drawer chest) and the drawers on those pieces seem to pull in and out much smoother than even the most expensive sets!

Buyer Beware when dealing with Storkcraft
Let me tell you about my experience with Storkcraft. I should preface this by saying it was not this piece of furniture, nor this retailer - this review is about the manufacturer. First, I'm not saying `don't buy from them' however, their customer service is absolutely awful and if you get a defective piece of furniture you need to be very, very persistent and you need to include the retailer in the process from the outset. The standard replacement procedures for defective parts instruct the buyer to deal directly with the manufacturer - that does little or no good.

We ordered a Storkcraft crib on Feb. 13, 2006 from JCPenney, the piece arrived within two weeks. The nursery wasn't ready so the crib sat in its box for two weeks before we opened it. When opened, both the headboard and footboard were found to be defective. One had what appeared to be red ink or paint under the finish on several slats. Both pieces had numerous scuffs, surface dents, and a couple jagged, sharp edges where slats had been forced into the grooves of the railing - also under the finish. Based on the nature of the blemishes, we do not believe that any of the defects were related to the shipping process. The parts should never have left the warehouse.

O.k. accidents happen, we're reasonable people, and the baby wasn't due for three months so this wasn't a big deal, just inconvenient. On the next business day, Monday, March 13 I called the company during breaks at work and got several busy signals - then went to the website where I saw I could submit a replacement part request online, so I did. I got an automated response the next day saying my claim was being "researched" and I'd hear back in 3-4 business days. On the 3rd business day (Friday, March 17) I received an email that the parts had been ordered and would be shipping in 2-3 weeks.

On the last business day of the third week, Friday, April 7, I sent a second email to see whether the parts had shipped. I did not hear back from Storkcraft, not even an automated response. On Monday, April 10 I called and got through to a customer service representative who checked with the wherehouse and then told me that the parts were backordered and would be shipped in approximately one week. I thought they should have called me with that information, rather than me having to call them, but I didn't say anything.

I waited two full weeks before contacting Storkcraft again. On Monday, April 24, I sat on hold for 15 minutes, gave up and sent an email. I received the automated response that my issue required "further research" again and that I'd hear back in 3-4 days. By this point I was sure I was just getting the run around, because it didn't take the customer service rep I talked to on the 10th more that 3 minutes to find out the pieces were on backorder, so 3-4 days for research? I don't think so.

Still, I gave them two days. On Wed, April 26 I sent another email and called four times (three times I got a busy signal - who gets a busy signal on an 800-line?), sat on hold for 15 minutes, talked to another customer service rep who talked to the wherehouse who said...guess what? "The pieces will be shipping in about a week." At this point I said I wanted to speak to somebody higher up, because that was exactly what I'd been told 16 days ago and I no longer believed it. I was transferred to the voicemail of the wherehouse supervisor where I left him a blunt, less than polite, but well-deserved voice message to the effect that I'm tired of being lied to, that I think his wherehouse has lousy quality control and even worse customer service to back it up. I demanded a hard and fast deadline for the pieces shipment and arrival and a tracking number. I then followed up the whole thing with another email, basically restating my voicemail and demanding daily updates on the progress of the parts.

It is at this point that my mom, who actually purchased the crib as a gift, decided to call JCPenney (this is still Wednesday) - to tell them how Storkcraft was treating their customer and threatened to stop payment on the crib. To their credit, JCPenney offered to ship out an entirely new crib and pick up the old one, but a few days earlier we had assembled the damaged crib because there was just no way to begin organizing the room without knowing where the biggest, most important piece of furniture would fit. I think JCPenney would have given us a day to swap the damaged pieces and returned for a separate pick up - but we thought that we should try just having the retailer light a fire under the manufacturer first to send out the two replacement pieces like they were supposed to. JCPenney called Storkcraft on Thursday and Storkcraft said that they would ship the pieces on Friday, April 28.

On Friday, April 28, I got an email from Storkcraft thanking me for my patience (though admittedly, I had none at this point) and telling me that the parts would ship out "early next week" and that someone would call with a tracking number. The discrepancy between what JCPenney was told and what I was told was bothersome, but we gave them the benefit of the doubt.

By Thursday of the following week, May 4, I had not heard from Storkcraft regarding a tracking number. Mom called JCPenney again. On Friday, May 5, I got a phone call from Storkcraft with a tracking number. I entered it and found that while shipment data had been transmitted to FedEx, the piece had not left the wherehouse yet. So, Storkcraft's "will ship on Friday, April 28" and "will ship early next week" (presumably May 1, 2, or 3rd) - were complete b.s. and as of close of business Friday, May 5 (which happens to be the day I am writing this review)- the parts were still sitting in a Vancouver wherehouse. The pieces are due to arrive by May 10th though God only knows in what condition.

The moral of the story? If you're going to buy your furniture from Storkcraft, do not trust their customer service alone to take care of you - get your retailer involved right away, threaten to withhold payment and make sure that for every call you make to the manufacturer, your retailer makes one too. Don't think that patience and graciousness will get you anywhere with this company, don't accept any delay as legitimate and don't settle for anything but real shipping dates - and call them every single day until you get your parts.

Beautiful and undamaged!
I love this crib! It came in undamaged and early! I put it together myself in about 1.5 hours (6months pregnant) with no problems. My husband and I were worried about the reviews but decided to buy anyway and are thrilled that we did! It's beautiful, and the drawer is great. I can see how it will be difficult to attach a mobile to the thick railing but overall it's perfect!