Product Description

* The fun and easy introduction to the latest update to ACT!, the leading contact management/customer relationship management (CRM) software that allows users and organizations to manage their business relationships effectively
* Shows how ACT! keeps customer info in one place, providing instant access to names, phone numbers, addresses, appointments, call histories, follow-up activities, etc.
* Author Karen Fredricks is well-known in ACT! circles and is the ideal person to cover all the bases, such as setting up a contact database; adding, deleting, sorting, and finding contacts; scheduling activities; using the basic ACT! reports; creating sales opportunities; and much more
* Addresses the new relational feature that allows all contacts in the same company to be grouped together

Product Details

• Amazon Sales Rank: #855935 in Books
• Published on: 2004-09-24
• Original language: English
• Number of items: 1
• Binding: Paperback
• 408 pages

From the Back Cover
Catch this new ACT! and build better relationships

Organize customer information, schedule activities, create reports, and more

It’s time to ACT! on your intention to improve customer relationship management! ACT! 2005 offers great new tools, and with this book in hand, you have a top expert showing you how to use them. Manage contact information and activity histories, keep track of companies and sales opportunities, create broadcast e-mails, and make every client feel important.

The Dummies Way

• Explanations in plain English
• "Get in, get out" information
• Icons and other navigational aids
• Tear-out cheat sheet
• Top ten lists
• A dash of humor and fun

Discover how to:

• Customize your contact database
• Schedule appointments and keep notes
• Automate routine processes
• Design customized reports
• Create and track sales opportunities
• Integrate with Outlook®, Excel, and other programs

About the Author
Karen S. Fredricks is a fulltime ACT! consultant with over ten years of experience. Her company, Tech Benders, helps companies implement ACT!.

Customer Reviews

Acts 2005 dummies
Book is easy to follow, very helpful to a beginner. It would probably be helpful to an experienced user but I am so new to this that I have not even looked into advanced features. I highly recommend this book.

Review from the Author
Don't be fooled by the "Dummies" title - Wiley Publishing has a very successful formula that they've developed for this series. As much as I'd like to think that you're going to read this book from cover to cover, alas, it's meant to be a reference book that you can pick up and instantly find the answer to your most pressing questions. I've covered the most commonly used of the ACT! features and included many of the "gotchas" that I've encountered over my many years of ACT! consulting. I've given you easy, step by step instructions that don't require you to work with "pretend" contacts. Most importantly, I've tried to infuse the book with a sense of humor because to me learning a software program should be fun and non-threatening.

Karen Fredricks
Author, ACT! 6 for Dummies
Author, ACT! 2005 for Dummies

ACT! Software Instructor
I use Karen's ACT! for Dummies (2005, 2006, 2007) books as course materials for most of the classes I teach. Her books are well written, easy to understand and contain soem real life examples. She certainly helps me look good to my students. Thanks Karen!