Product Description

Direct, to the point, easy to read tips for the customer service professional. Titles include: Tips for More Effective Communication, Tips for Managers, Tips for Dealing With Difficult Customers and more.

Product Details

• Amazon Sales Rank: #538985 in Books
• Published on: 1994-03
• Original language: English
• Binding: Paperback

About the Author
Margo Chevers is a professional speaker, consultant and author who specializes in the assisting companies improve the infrastructure of their customer service. Since 1986 she has been researching and refining the art of serving the public.