Product Description

This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

Product Details

• Amazon Sales Rank: #533697 in Books
• Published on: 1997-09-11
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 420 pages

From the Publisher
This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

About the Author
Jack J. Phillips, PhD, is a world-renowned expert on measurement and evaluation and chair of the ROI Institute, Inc., which provides consulting services, workshops and keynote addresses for Fortune 500 companies and major organizations around the world. He developed the ROI MethodologyT, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources and technology programs and is used worldwide by corporations, governments and non-profit organizations. His expertise in measurement and evaluation is based on nearly thirty years of corporate experience in five industries. He has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university. Phillips is the author or editor of more than 30 books and more than 100 articles.

Customer Reviews

Everything you need to know!
Many books on program evaluation focus on complicated techniques, theories, and processes. Phillips' 'Handbook' presents training evaluation in a practical, useful manner. Each chapter clearly presents the whys and hows of training evaluation. He presents the research fundamentals, but also considers the feasibility of many processes used by researchers--offering options to those of us who need evaluation, but work in the 'real-world'. This is by far the best book on evaluation!

Best handbook on training evaluation available.
The 3rd edition of the Handbook of Training Evaluation and Measurement Methods is the most comprehensive text on the process to evaluate training programs. The book is used in organizations as well as colleges and universities to help practitioners and managers of training evaluation understand the process as well as the importance of evaluating all training programs. If it's worth doing -- it's worth measuring! This book is definitely worth buying!

Handbook of Training Evaluation and Measurement Methods (Imp
I have been for more than 10 years working with clients in the training & education area and it is important to measure the ROI on training. Corporate accounts needs to have tangible ways to compare different training initiatives and this books helps consultants and clients to show results.