Product Details
Dealing with Different, Diverse (& Difficult) People

Dealing with Different, Diverse (& Difficult) People
By Barbara Braunstein

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This series of 6 audio CDs is the only one I've found that deals with intergenerational differences in the workplace. If you have been trying to understand that Radio Agers (born before 1946) or that Baby Boomer or seemingly fearless selfish Gen Y-er, you'll love this series! It's all about understanding "difficult" people, who in truth are just a bit different from you. Listen to it twice!

Product Description

Barbara Braunstein is internationally known for her expertise in dealing with difficult people. Her energy, enthusiasm and humor combined with her practical strategies, techniques, tips and tools, make her a top rated trainer, consultant and motivational speaker. She has hands-on, real life experience as a manager in the airline industry, health care field, sports world, and as a business owner. Barbara receives rave reviews from her many clients including Coca-Cola Bottling Company, Wells Fargo, AAA, Association of Junior Leagues International, Lockheed Martin and the United States Tennis Association.

Program Highlights

· What’s The Matter With People Anyway? The Serious Business of Listening
· How To Deal With The Four Different Personality Styles
· How To Deal With Generational Differences - The Radio Agers and the Baby Boomers
· How To Deal With Generational Differences – Generation X and Generation Y
· How To Deal With Gender Differences in Communication Styles
· How To Deal With Creative, Technical and Multicultural Teams
· How To Deal With Telecommuting, Flextime, Part Time, Shift And Temporary People.
· How To Deal With An Open Work Environment
· How To Give Constructive Criticism Constructively
· How to Negotiate Effectively How To Disagree Respectfully
· How To Deal With Angry People
· How To Deal With Your Own Anger and Frustration
· How To Make Sure You Are Not The Difficult Person.
· How To Deal With Conflicts Between Other People.
· Ready, Set, Go! Action Plan

Product Details

  • Amazon Sales Rank: #880112 in Books
  • Published on: 2007-07-25
  • Original language: English
  • Binding: Audio CD
  • 7 pages