Product Description

CCNA Voice Exam Cram

 

IIUC Exam 640-460

 

David Bateman

William Burton, CCIE No. 1119

 

In this book you’ll learn how to

• Understand digital and analog circuits
• Use voice signaling protocols
• Connect your VoIP system to the rest of the world
• Configure your network to support VoIP
• Configure QoS and Cisco AutoQoS
• Configure Cisco Unified CME to support endpoints and connect to a service provider
• Configure Cisco Unity Express
• Implement business features
• Maintain and troubleshoot Cisco Unified CME and Cisco Unity Express
• Implement the Smart Business Communications System

 

WRITTEN BY LEADING EXPERTs:

 

David Bateman is a certified Cisco instructor with more than 20 years of internetworking experience. David is currently the director of curriculum development for Skyline-ATS.

 

William Burton, CCIE No. 1119, CCVP, CCNP, CCVA, CCNA, is an author, instructor, and IT implementer with more than 35 years of experience. Mr. Burton’s experience includes small to global network architecture and deployments for federal agencies, state and local governments, corporations, and educational institutions.

 

CD Features Test Engine Powered by MeasureUp!

 

This book includes a CD-ROM that features

• Complete coverage of CCNA Voice exam objectives
• Practice exams with detailed explanations of correct and incorrect answers
• Multiple exam modes
• An electronic copy of the book

 

informit.com/examcram

ISBN-13: 978-0-7897-3799-1

ISBN-10: 0-7897-3799-X

 

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Product Details

• Amazon Sales Rank: #93831 in Books
• Published on: 2009-02-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 456 pages

About the Author

David J. Batemanis a certified Cisco instructor with more than 20 years of internetworking experience. In addition to teaching, he is involved in authoring courses and books, including Configuring Cisco CallManager and Unity: A Step-by-Step Guide, published by Cisco Press. David currently is the director of curriculum development for Skyline-ATS. His years of real-world technical and business knowledge allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but also explains how technologies can be used to address various business needs.

 

William E. Burton,CCSI, CCIE No. 1119, CCVP, CCNP, CCVA, CCNA, is an author, instructor, and IT implementer with more than 35 years of experience. Mr. Burton’s experience includes small to global network architecture and deployments for federal agencies, state and local governments, corporations, and educational institutions. He also has extensive programming experience in the telephony arena at AT&T Long Lines and Bell Labs.

 

Excerpt. © Reprinted by permission. All rights reserved.

Introduction

Welcome to CCNA Voice Exam Cram. Whether this book is your first or your fifteenth Exam Cram series book, you’ll find information here that will help ensure your success as you pursue knowledge, experience, and certification. This book aims to help you get ready to take and pass the Cisco CCNA Voice exam number 640-460.

This introduction explains the Cisco certification programs in general and talks about how the Exam Cram series can help you prepare for the Cisco CCNA Voice exam. Chapters 1 through 15 are designed to remind you of everything you’ll need to know to pass the 640-460 certification exam. The two practice exams at the end of the book should give you a reasonably accurate assessment of your knowledge, and we’ve provided the answers and their explanations for these practice exams. Read the book and understand the material, and you’ll stand a very good chance of passing the real test.

Exam Cram books help you understand and appreciate the subjects and materials you need to know to pass Cisco certification exams. Exam Cram books are aimed strictly at test preparation and review. They do not teach you everything you need to know about a subject. Instead, the authors streamline and highlight the pertinent information by presenting and dissecting the questions and problems they’ve discovered that you’re likely to encounter on a Cisco test.

Nevertheless, to completely prepare yourself for any Cisco test, we recommend that you begin by taking the “Self Assessment” that immediately follows this introduction. The self-assessment tool will help you evaluate your knowledge base against the requirements for the Cisco CCVA exam under both ideal and real circumstances. This can also be the first step in earning more advanced voice certifications.

Based on what you learn from the self-assessment, you might decide to begin your studies with classroom training or some background reading. On the other hand, you might decide to pick up and read one of the many study guides available from Que or a third-party vendor.

We also strongly recommend that you spend some time installing, configuring, and working with Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System, because the CCNA Voice exam is focused on these products and the knowledge and skills they can provide for you. Nothing beats hands-on experience and familiarity when it comes to understanding the questions you’re likely to encounter on a certification test. Book learning is essential, but without a doubt, hands-on experience is the best teacher of all!

Cisco Certifications Overview

The first step in general Cisco career certifications begins either with CCENT as an interim step to Associate level or directly with CCNA for network operations or CCDA for network design. A variety of specialist-focused certifications are also available to show knowledge in specific technologies, solutions, or job roles. The following sections describe the general certification levels and paths.

General Certifications: Three Levels of Certification

The three levels of certification for general certifications are

• Associate: The first step in Cisco networking begins at the Associate level, which also includes CCENT, an interim step to Associates for those with little job experience. Think of the Associate level as the apprentice or foundation level of networking certification.
• Professional: This is the advanced or journeyman level of certification.
• Expert: This is CCIE, the highest level of achievement for network professionals, certifying an individual as an expert or master.

General Certifications: Six Different Paths

The widely respected IT certification programs available through Cisco Career Certifications bring valuable, measurable rewards to networking professionals, their managers, and the organizations that employ them. The following is the list of these six certification technologies:

• Routing and Switching: This path is for professionals who install and support Cisco technology–based networks in which LAN and WAN routers and switches reside.
• Design: This path is aimed at professionals who design Cisco technology–based networks in which LAN and WAN routers and switches reside.
• Network Security: This path is directed toward network professionals who design and implement Cisco Secure networks.
• Service Provider: This path is aimed at professionals working with infrastructure or access solutions in a Cisco end-to-end environment primarily within the telecommunications arena.
• Storage Networking: This path is for professionals who implement storage solutions over extended network infrastructure using multiple transport options.
• Voice: This path is directed toward network professionals who install and maintain voice solutions over IP networks.

Taking a Certification Exam

After you prepare for your exam, you need to register with a Pearson VUE testing center. At the time of this writing, the cost to take the CCNA Voice exam is $250 for individuals. If you don’t pass, you can take the exam again for the same cost as the first attempt, for each attempt until you pass. In the United States and Canada, tests are administered by Pearson VUE. Here’s how you can contact them:

• Prometric: You can sign up for a test through the company’s website, http://www.2test.com or http://www.prometric.com. Within the United States and Canada, you can register by phone at 800-755-3926. If you live outside this region, you should check the Prometric website for the appropriate phone number.
• Pearson VUE: You can contact Virtual University Enterprises (VUE) to locate a nearby center that administers the test and to make an appointment. The sign-up web page address for the exam is http://www.vue.com/cisco. You can also use this web page (click the Contact button, click the View Telephone Directory by Sponsor link, and then click Cisco) to obtain a telephone number for the company, if you can’t or don’t want to sign up for the exam on the web page.

To sign up for a test, you must provide payment as approved by Pearson VUE.

To schedule an exam, call the appropriate phone number or visit the Pearson Vue website at least one day in advance. To cancel or reschedule an exam in the United States or Canada, you must call before 3 p.m. Eastern time the day before the scheduled test time (or you might be charged, even if you don’t show up to take the test). To schedule a test, have the following information ready:

• Your name, organization, and mailing address.
• Your Cisco test ID. (In the United States, this could be your Social Security number; citizens of other countries should call ahead to find out what type of identification is required to register for a test.)
• The name and number of the exam you want to take.
• A method of payment. (A credit card is the most convenient method, but alternate means can be arranged in advance, if necessary.)

After you sign up for a test, you are told when and where the test is scheduled. You should arrive at least 15 minutes early. You must supply two forms of identification, one of which must be a photo ID, to be admitted into the testing room. Be prepared for a biometric fingerprint scan and the taking of a digital picture each time you take an exam.

Tracking Certification Status

After you pass the exam, you are certified. Official certification is normally granted after six to eight weeks, so you shouldn’t expect to get your credentials overnight. The package for official certification that arrives includes a Welcome Kit that contains a number of elements (see the Cisco website for other benefits of specific certifications):

• A certificate that is suitable for framing, along with a wallet card.
• A license to use the related certification logo. This means you can use the logo in advertisements, promotions, and documents and on letterhead, business cards, and so on. Along with the license comes a logo sheet, which includes camera-ready artwork. (Note that before you use any of the artwork, you must sign and return a licensing agreement that indicates you’ll abide by its terms and conditions.)

Many people believe that the benefits of certification go well beyond the perks that Cisco certifications provide to newly anointed members of this elite group. We’re starting to see more job listings that request or require applicants to have Cisco and other related certifications, and many individuals who complete Cisco certification programs can qualify for increases in pay and responsibility. As an official recognition of hard work and broad knowledge, a certification credential is a badge of honor in many IT organizations.

About This Book

We’ve structured the topics in this book to build on one another. Therefore, some topics in later chapters make the most sense after you’ve read earlier chapters. That’s why we suggest that you read this book from front to back for y...

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Customer Reviews

Great New Book
This brand new CCNA VOICE examination review book is simply excellent! Two weeks after receiving it I easily passed the CCNAV exam.

Outstanding Results Can Be Achieved
Cisco has broken down the certification track into three more areas that will allow you to hone in on a specified area. They have covered Voice, Security and Wireless. Again CISCO is keeping track of the latest innovations and growing areas in technology. To begin with the CCNA Voice 640-460 Exam Cram is authored by greatly experienced and highly certified CISCO veterans. When opening the book you immediately get a secure feeling that you are about to embark on a journey that will increase your knowledge, experience and most importantly actually assist you in achieving your goal in passing your CCNA Voice certification. They have meticulously broken down the chapters of the books from starting with the basics and building up to the more difficult material.

Included in the beginning of the book is an Exam Cram Sheet which they recommend you review before taking the test. It covers some key factors of what will be on the exam. You get two practice exams designed to aid you in assessing your knowledge of the subject and provides answers and explanations. This is a tool that can be used to help you determine whether you need more hands on training by classroom or more reading up on the matter. While it is not designed to be the only book or means of study that you should use to pass the exam, if you have done your homework and along with your experience you should perform well on the exam. It is recommended that one should make an attempt to install and configuring Cisco Unified Communications Manager Express , Cisco Unity express and UC500 Smart Business Communications System for the exam is based on this knowledge and skill set. The book starts off with a telephony overview that reviews the basic terminology along with alerting you to what you need to master. Each chapter ends with prep questions and answers for review as well as suggested reading and books that can be used for resources. Each chapter is about ten to twenty pages long covering information that is written in a very comprehensible manner. It is relatively an easy read and contains very useful diagrams to explain the practically every area utilized in voice technology. The diagrams and tables are designed in a very detailed but simplistic manner explaining most of the components and how they operate.

There are clear cut examples of the prompts and commands that are most commonly used . It gives you theory on various components, it walks you through details of the Cisco Unified CME and Unity Express software explaining what it is and what it does. You experience installing and configuring the software in graphic detail. The software application is described and each feature of it is explained as well as a step by step how to on configuring it so as to give you a small introduction to the hands on experience that is needed. Again, this is not the only book you will need to pass the exam, however, if you know everything in this book you greatly minimize your chance of failing the exam.