Product Description

Complete guidance to the ins and outs of gaming operations

Management personnel need a thorough understanding of the business side of the casino industry to ensure profits--and to avoid losses. It’s a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.

Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of:

• Current high-roller marketing tactics and their effect on profitability
• The effect of popular money management systems on casino profits
• The initial development process of an Indian casino
• Studies designed to identify the patronage motives of gamblers, including those of riverboat customers
• Slot club design: player rating issues, point accumulation schemes, and more
• Principles of casino floor design: managing table game and slot location
• Studies designed to measure the profit contribution of popular slot promotions

Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

Product Details

• Amazon Sales Rank: #189484 in Books
• Published on: 2004-03-15
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 416 pages

From the Publisher
Starting with an exhaustive and extensive history of gambling, this original text will provide complete coverage on one of the fastest growing industries in the US - the gaming industry. This practical guide is a must for anyone involved in the management of casinos and will cover all aspects within these businesses including regulatory control environments, the games, marketing, organization, cage operations, accounting and surveillance.

From the Back Cover
Complete guidance to the ins and outs of gaming operations

Management personnel need a thorough understanding of the business side of the casino industry to ensure profits–and to avoid losses. It’s a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.

Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of:

• Current high-roller marketing tactics and their effect on profitability
• The effect of popular money management systems on casino profits
• The initial development process of an Indian casino
• Studies designed to identify the patronage motives of gamblers, including those of riverboat customers
• Slot club design: player rating issues, point accumulation schemes, and more
• Principles of casino floor design: managing table game and slot location
• Studies designed to measure the profit contribution of popular slot promotions

Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

About the Author
JIM KILBY is the Boyd Professor of Gaming at the University of Nevada, Las Vegas. He has more than 35 years of experience in all facets of casino operations and has served as a consultant to casinos throughout the United States, the Caribbean, Malaysia, Australia, and South Africa. JIM FOX is the Director of Nevada Destinations for Jefferson Wells International. A Certified Internal Auditor and Certified Fraud Examiner, he has over 20 years of experience in the gaming industry and is the instructor for the Auditing in the Gaming Industry class at the University of Nevada, Las Vegas.
ANTHONY F. LUCAS, PhD, is a professor of gaming management at the University of Nevada, Las Vegas. Drawing on his 10 years of casino industry experience, Dr. Lucas has produced award-winning research articles in the area of casino marketing. He has also served as a consultant to many leading casino companies.

Customer Reviews

Excellent reading for anybody in gaming, even regulators.
I regulate an Indian casino in California and I am always looking for written material on the subject. This book has a section about Nevada Gaming Control, and a section on Indian Gaming Commissions. It has a good flow chart for the licensing process. Its good for anybody aspiring to be a casino operations manager too. Did you know that Nevada prohibited gaming three times in its history as a state? It will be required reading for new members to out regulatory team. Let me know of any other good and current casino books or training.

Lenny Powell.

Great read
This books assumes you know nothing about Gaming Operations and goes from there, taking you on an in-depth exploration of the gaming industry, from it's beginnings through modern-day operations. This book was highly beneficial. I also read "The Gaming Industry: Introduction and Perspectives" from the UNLV International Gaming Institute, both of which I would strongly recommend. Well written and dives to the appropriate level of detail.

casino operations
Good overview of casino operations. It covers Indian gaming as well as Nevada and mentions where there are difference. I am the controller and I wish it had more accounting /finance.