Product Description

Meet the WorkCentre M20i copier-printer: the Xerox newest business class machines. It performs basic office tasks with intelligence, and demonstrates a knack for high-level performance, day in and day out. The tools you need, at three feature-rich levels?all of which sit comfortably on a desktop.

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Product Details

• Brand: Xerox
• Model: M20I
• Platform: Windows
• Format: CD
• Original language: English
• Dimensions: 21.00" h x 25.00" w x 26.00" l, 57.32 pounds

Features

• Copy, print, color or black-and-white fax, and scan-to-email functions
• Up to 22 ppm copy/print speed, first copy out in less than 8 seconds
• Up to 1,200 dpi print, 600 dpi optical scan, and 400 dpi fax resolution
• Automatic 2-sided printing; 32-bit RISC processor with video controller
• USB 2.0, parallel, 10/100 BaseT Ethernet interfaces

From the Manufacturer
The WorkCentre M20i is a black-and-white digital copier, network printer, color or black-and-white fax, and scanner with scan-to-email. Powerful fax features include high-speed modem, JBIG compression, color or black-and-white transmission, speed dials, and group dials. You can fax two-sided documents automatically and also print incoming faxes two-sided. Secure fax holds faxes in memory and will not print them until you allow it.

Scan to email, both single-sided and two-sided documents, with push-button ease. Select or search email addresses or groups from an address book, or use the built-in keyboard to type it in. Scan-once-print-many technology outpaces competitive products that require scanning twice for two-sided originals. Scan documents up to 8.5 by 14 inches directly from the large glass platen.

The paper trays have a capacity of 550 sheets, so you can re-load a full ream of 500 sheets when the tray is low. A wide array of tools let you remotely view status, manage, and administer the device.

General Features

• Document glass and maximum paper size is legal (8.5 by 14 inches)
• Up to 22 pages per minute (letter)
• First page out time in less than 9 seconds
• Two-sided printing and copying standard
• PCL6 and PostScript 3 drivers
• 50-page duplex automatic document feeder (1-1, 1-2, 2-1, 2-2)
• Fax transmission speed of 3 seconds per page
• Integrated network connectivity with 10/100 Base T built-in
• Scan to email with address-book, available locally or on the network through LDAP
• Maximum paper capacity of 1,200 sheets with three paper trays including the bypass tray
• Maximum duty cycle up to 20,000 pages per month

Features that Reduce Cost

• Multi-tasking offers workgroups reliable, walk-up copying, efficient printing, high-speed faxing, color and black-and-white scanning, and emailing all in one device.
• Two-sided printing and copying saves paper costs.
• Scan-to-email distributes electronic copies instead of hardcopies, which saves paper and time.
• ID Card Copy allows copying of both sides of an ID or small document onto one sheet of paper, saving paper and time.
• N-up prints multiple pages on a single sheet, saving paper.
• Create Booklet reduces the size of each page by 50% and prints two pages per side in two-sided mode, saving paper and time.
• Toner saving mode prints all solid areas as a shade of gray instead of black, saving toner.
• Energy Star Compliant means you save on energy costs.
• Toll-save faxing allows you to fax at a later time when the rates may be lower.
• High-speed fax at 33 Kbps reduces call duration so you save on your phone bills.
• JBIG for faxes provides 20-80% efficiency in compression, making the transmissions much faster.

Features that Save Time

• ControlCentre enables Fax options and features to be setup and viewed remotely using a PC.
• Remote management embedded web server allows you to monitor the device from your PC.
• Interrupt allows the local user the ability to quickly run a copy job, despite the presence of other jobs in the system.
• Print reports to quickly get information like billing meters, system data, fax reports, scheduled jobs and email reports.
• Email address book is available at the device so you get the addresses right the first time, without the need to type it in.
• Optical Character Recognition and Image Editing Software are included to convert scanned images into editable text documents.
• Push buttons give you quick access to commonly used office features like two-sided, reduce/enlarge, collated, lighter/darker, resolution, and color originals.

Features that Enhance Productivity

• Watermarks provide the ability to print text, such as "Draft" or "Confidential," in the background of every page of a document.
• N-Up printing enables printing of more than one page on a single sheet--one-up, two-up, or as many as 16-up printing on the same page. This environmentally friendly feature decreases the consumption of paper and toner.
• Fax forward to another fax or to email addresses.
• Poster printing feature automatically resizes your document so it prints across multiple sheets, which can be joined together to form a big poster.
• Booklet Printing reduces the size of each page by 50% and prints two pages per side. The pages are printed in the correct order so the document can be folded and stapled to form a booklet.
• Covers allow you to feed the front and back pages of the document from a different media tray.
• AutoFit automatically scales a page to best fit the sheet size of the media in the designated input tray.
• Auto two-sided printing allows you to print on both sides of the paper without reloading sheets.
• Edge erase can be used to clean up the edges of an original if it is frayed or has hole punch or staple marks.
• Transparency interleave allows you to insert either blank or printed dividers.
• Clone allows you to print multiple images on a single sheet of paper. The number of images produced is determined automatically based on the original image size.
• ControlCentre provides access to the device through a PC interface to manage paper trays, obtain meter information, fax setup capabilities, and upgrade firmware.
• Centreware Internet Services provides ability to remotely perform machine setups or check device status.
• Centreware Web, Centreware DP, Novell NDPS, HP Openview also available to allow remote administration and monitoring/reporting capabilities.

What's in the Box
M20i WorkCentre with 500-sheet standard tray and 100-sheet bypass tray, 50-sheet ADF, power cable, installation software CD-ROM, toner cartridge, user guide, warranty information

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Customer Reviews

Good machine, expensive if you don't print or copy a lot of pages monthly
I bought this machine about 1 month ago for my home office. I print contracts, send/recieve many FAXes, require legal size paper handling and needed a good copier that can handle 40-60 pages in the auto-feed tray. I also wanted two paper trays that could hold a lot of paper. I tried one of the lower end HP (7100?something) and it was .. let's just say a bad experience.

In a nutshell, this multi feature product seems to work well for what I need. If you run a home business, put it away from you because it's warm until it goes into energy-save mode. You can program the time-out period, so that's cool. It's also loud when printing, so make sure you aren't bothering anyone when working from home at night or in the morning.

The scanning software isn't very good. it comes with the PaperPort program as well as OmniPage - both programs I haven't used before. The scanning requires that you place the document in the auto-feeder tray and not on the glass itself. I don't like that because it can scan "crooked" if it doesn't feed perfectly. Also, note the following:

- The output tray deposits docs to the left, but loads to the right.

- The cords (USB, power, printer-cable, phone jack) are on the left side of the machine and NOT on the back - more convenient from my perspective.

- This machine is expensive - $2,200+ when adding the optional second paper tray and a toner cartridge to replace the half-life one it comes with.

- I don't require network printing, but it does support that feature (M20i unit only). I connect via the USB port. It saw it immediately when I hooked up out of the BOX on my XP-based computer.

- The Setup software seemed kind of "old" because MS XP (my OS) didn't have drivers for this hardware. The scanning software that it comes with isn't very good - PaperPort, I believe. It's just slow to run and not very user friendly. If you have another TWAIN program, plan on using it for the scanning function.

- The USB cable is only 6 feet long, so plan on buying a 12-footer to move tha machine far enough away from your work area.

This machine is large and also heavy - 50+ pounds. It's much larger machine than the typical HP or Brother multi-function product offering (FAX/Print/Copy) that you'd buy at COMPUSA. For the record, I purchased this from an authorized dealer - someone that "I KNEW" so I could get all over if I had a problem. Also, I had to buy a printer cart because this machine isn't made to sit on your desk - or even under it. If you have the two trays installed, you should know that it's very tall when sitting on a normal size SoHo desk, so keep that in mind.

Bottom line - it does what it was made for. It's a heavy duty, small business copier that also sends/receives FAXes and scans.

Good Overall Machine, some bugs, good maintenance
I have had this machine for over a year now. I agree with the previous reviewer that the scanning function should be improved. In addition to what he mentioned, if you have a small network, you cannot use the USB scan as it is not hooked directly to a computer. However, I was (eventually) able to configure the unit on my network so that I could basically e-mail documents to myself in PDF. Not the most convenient, but very doable once you get used to it. Doesn't take me much longer than a USB scan would. I wanted this PDF capacity, in addition to larger volume, having graduated from an HP all-in-one at my small office. The machine does volume with no major problems. The only caveat is that you will have jams in the machine, like call copiers, especially if you use paper more than PDF's or faxing. I get about 2 jams a year, which makes the maintenance contract worthwhile ($299/yr). Maintenance is VERY fast with the contract (recently less than two hours). Printer drivers installed fine at the outset, but then fell out after a system crash and were tricky to re-install. Technical support line was somewhat helpful with the printer driver issue, but it took a LOT of calls before I found someone good enough to talk me through the PDF to e-mail issue. I am pretty knowledgable, though not a hard core tecchie.

The unit needs some work, but is overall very reliable, dependable in volume for a small office (500 or so sheets per month), and I have never had faster service from anyone.

Quality not what I expected.
I have had this machine in my office for a couple of years now, and I am hoping to be able to afford a replacement now. This machine has a number of poorly constructed components. My biggest frustration has been the Fuser, which has frequently jammed up since the first six months we had the machine, and requires unscrewing in order to remove the jammed paper. This machine was not what I expected for the price paid.