Product Description

Communicating Effectively For Dummies shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.

Whether you’re the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:

• Learn how to become an active listener
• Accentuate the positive in negative situations
• Find win-win solutions for conflicts
• Stay on track when writing e-mails and letters
• Handle presentations, interviews, and other challenges
• Speak forcefully and assertively without alienating others

Management consultant Marty Brounstein — author of Handling the Difficult Employee and Coaching and Mentoring For Dummies — gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles:

• Becoming aware of your own assumptions
• Dealing with passive-aggressive communicators
• What to say to help someone open up to you
• Communicating through eye contact and body language
• Maintaining a positive attitude
• Dealing with sensitive issues
• Effective conflict resolution models
• When to use e-mail, the phone, or a face-to-face meeting
• Dealing with angry customers
• Coaching your staff to communicate better

In today’s high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.

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Product Details

• Amazon Sales Rank: #259730 in Books
• Published on: 2001-04
• Number of items: 1
• Binding: Paperback
• 384 pages

Book Info
(IDG Books Worldwide) A friendly guide to effective communication, showing readers the value and the efficacy of good communication skills. Shows how to become an active listener, how to speak assertively and accentuate the positive, how to resolve conflicts in a mutually beneficial way, and how to make presentations and handle interviews. Softcover.

From the Back Cover
"I highly recommend this book to everyone who wants to improve personal communication." Robert Faulhaber, Sr.VP.,Fujitsu PC

A Reference for the Rest of Us!

Get results through assertive speaking and active listening

The fun and easy way to get your point across and resolve conflicts

Effective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication —and a thriving career.

"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book" — Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.

"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home."— Deb Eppert, Senior Director of Human Resources, Innunity, Inc.

Discover how to:

Tune into the power of active listening

Speak assertively and accentuate the possitive

Resolve conflicts with win-win solutions

Stay on the right track when writing e-mails

Handle presentations, interviews, and other challenges

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About the Author
Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.

As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.

This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.

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Customer Reviews

Useful text
I have used this as a textbook for the advanced communications class I teach, and have come to appreciate it - especially the information on conflict resolution. Not everyting was applicable for my purposes but I recommend this book without hesitation.

Good Reference but Keep your common sense
In the last two years my company has been using Mr. Bounstein's advice to develop various management tools. "Communicating Effectively" has been a corner stone of new policies and everyone has been required to read the book. It is a decent one stop reference when you want to review your communication skills.

While supervisors and low level manages are working better, the Sr. Staff is utilizing the author's tools in a micromanagement-fest. For example, the review process has become a long drawn out process that requires several hours a week for the employee to revise their personal "assignment sheet". At the end of every three months you then have the employee summarize all their previous tasks for time, issues, schedule, etc. The quarterly review takes about 2 weeks with several cycles of review and rewriting with Sr. Staff members. Every detail is gone over and over. It is not uncommon to loose a week of productivity.

Read the book but maintain some common sense about how you apply the information.

A Very Useful Book
This is a great book with a wealth of very useful information. As a project manager, communicating is a large part of my job. This book will definitely make my life a lot easier -- especially the chapters on conflict resolution.

I wish I had bought this book 2 years ago, when it first came out -- I could have avoided a lot of headaches.